Shipping policy

Shipping Policy

Thank you for shopping with Shinera. This Shipping Policy outlines our shipping practices, delivery timelines, and responsibilities in accordance with U.S. eCommerce standards.

1. Shipping Regions

We currently ship to the following regions:

United States
We offer shipping across the United States with multiple delivery options available at checkout.

Selected U.S. States (Separate Shipping Rates)
Certain states have independent shipping rates calculated separately:

Alaska
Hawaii
Puerto Rico

Shipping costs and delivery times for these regions may differ from standard U.S. shipping.

International Shipping

We currently support shipping to countries and regions outside the list above, including the USA, Australia (AUD), United Kingdom (UK), Canada, and selected European countries.

Please note that shipping availability may vary depending on the destination. Certain remote or restricted areas may not be eligible for delivery.

2. Shipping Methods

We offer the following shipping options:

- Free Shipping (available on qualifying orders)
- Expedited Shipping (faster delivery at an additional cost)
- Local Pickup (if available based on your location)
- Standard Carrier Shipping (UPS) for specific regions or orders

Shipping options and rates will be displayed at checkout based on your delivery address.

3. Processing Time

- Orders are typically processed within 3–6 business days (excluding weekends and holidays)
- Custom or personalized products may require additional processing time

Once your order is processed, you will receive a confirmation email with tracking information.

4. Estimated Delivery Time

Delivery times vary depending on the shipping method selected:

- Expedited Shipping: 5–8 business days
- Standard Shipping: 10–16 business days
- Remote Areas (AK, HI, PR): 15–20 business days

Please note that delivery times are estimates only and not guaranteed.

5. Shipping Costs

- Shipping fees are calculated at checkout based on your location and selected shipping method
- Free shipping promotions (if available) apply only to qualifying orders and regions
- Additional surcharges may apply for remote locations

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this number to monitor your shipment through the carrier’s website.

7. Delays and Exceptions

Shinera is not responsible for delays caused by:

- Shipping carriers (e.g., UPS delays)
- Weather conditions or natural disasters
- Customs processing (if applicable)
- Incorrect or incomplete shipping addresses provided by customers

8. Incorrect Address

Please ensure your shipping address is accurate at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately at support@shinera.shop.

9. Lost or Damaged Packages

If your package is lost or arrives damaged:

- Contact us within 7 days of delivery
- Provide your order number and supporting photos (if applicable)

We will work with the carrier to resolve the issue and determine eligibility for replacement or refund.

10. Risk of Loss

All orders become the responsibility of the customer once they are delivered to the shipping address provided.

11. Local Pickup

If available, local pickup options will be shown at checkout.

You will be notified when your order is ready for pickup.